← Công Ty TNHH TurnKey FBA
Account Health & Pricing Specialist
Công Ty TNHH TurnKey FBA ·
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Kế toán / Kiểm toán / Thuế
Mức lương
8tr - 13tr
Địa điểm
Hà Nội, Quận Tây Hồ
Tổng quan
- Support account health: Help keep accounts healthy and compliant across FBA and FBM, identify issues early, and prepare Plans of Action (POAs) to support appeals and reinstatements
- Handle compliance & logistics: Ensure listings meet marketplace compliance, manage documentation (VAT, EORI, LUCID, GPSR, FDA, etc.), and coordinate FBM shipping, labeling, and customs compliance.
- Manage pricing and promotions: Set and adjust prices, fix violations, set up coupons and deals, and watch the Buy Box across our own and reseller listings.
- Manage listings: Keep them accurate. Expand to new marketplaces.
- Handle buyer support: Respond to buyer inquiries, returns, refunds, and delivery issues with fast and accurate responses to keep metrics healthy.
- Manage Amazon cases: Open, track, and follow up cases: listing errors, inventory issues, account discrepancies.
- Keep inventory healthy: Improve sell-through. Fix corrections, reconciliations, and mismatched data.
- Keep data clean: Accurate and consistent across systems.
- WHO WE'RE LOOKING FOR
- Sharp eye for detail, especially inventory, pricing, and compliance data.
- Good written English. You'll handle buyer messages, Amazon support, and internal comms (IELTS 6.5+ / TOEIC 800+).
- Comfortable in Google Sheets / Excel (lookups, aggregation, filtering, sorting, text processing).
- Keen to learn Amazon Seller Central, account health, and compliance. We'll train the platform. You bring the rigour.
- Data reconciliation skills are a plus.
- WHAT WE CAN OFFER
- Open for fresher
- International environment. You work in English with a team here and in Europe
- Broad exposure: retail and wholesale operations across FBA and FBM, in the UK, US and EU
- Attractive lunch & transport allowance package
- Pantry with snacks and coffee, always ready
- Annual company retreats, plus regular team bonding
- 12 days annual leave, plus public holidays
- Health, Social and Unemployment insurance
- Working equipment provided
- Clear growth path. We promote on performance, not tenure
- WORK SCHEDULE
- Probation period: 9:00 AM - 6:00 PM, Monday to Friday (on-site)
- Official period: 9:00 AM - 6:00 PM, Monday to Saturday (on-site)
- Probation: 2 months
- HIRING PROCESS
- Phone screening
- Culture-fit interview (on-site)
- Technical test (on-the-spot)
- Competency interview (on-site)
- Offer and onboarding
- Kinh nghiệm: 1 Năm
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