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← Công Ty TNHH TurnKey FBA

Account Health & Pricing Specialist

Công Ty TNHH TurnKey FBA ·
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Kế toán / Kiểm toán / Thuế
Mức lương
8tr - 13tr
Địa điểm
Hà Nội, Quận Tây Hồ

Tổng quan

  • Support account health: Help keep accounts healthy and compliant across FBA and FBM, identify issues early, and prepare Plans of Action (POAs) to support appeals and reinstatements
  • Handle compliance & logistics: Ensure listings meet marketplace compliance, manage documentation (VAT, EORI, LUCID, GPSR, FDA, etc.), and coordinate FBM shipping, labeling, and customs compliance.
  • Manage pricing and promotions: Set and adjust prices, fix violations, set up coupons and deals, and watch the Buy Box across our own and reseller listings.
  • Manage listings: Keep them accurate. Expand to new marketplaces.
  • Handle buyer support: Respond to buyer inquiries, returns, refunds, and delivery issues with fast and accurate responses to keep metrics healthy.
  • Manage Amazon cases: Open, track, and follow up cases: listing errors, inventory issues, account discrepancies.
  • Keep inventory healthy: Improve sell-through. Fix corrections, reconciliations, and mismatched data.
  • Keep data clean: Accurate and consistent across systems.
  • WHO WE'RE LOOKING FOR
  • Sharp eye for detail, especially inventory, pricing, and compliance data.
  • Good written English. You'll handle buyer messages, Amazon support, and internal comms (IELTS 6.5+ / TOEIC 800+).
  • Comfortable in Google Sheets / Excel (lookups, aggregation, filtering, sorting, text processing).
  • Keen to learn Amazon Seller Central, account health, and compliance. We'll train the platform. You bring the rigour.
  • Data reconciliation skills are a plus.
  • WHAT WE CAN OFFER
  • Open for fresher
  • International environment. You work in English with a team here and in Europe
  • Broad exposure: retail and wholesale operations across FBA and FBM, in the UK, US and EU
  • Attractive lunch & transport allowance package
  • Pantry with snacks and coffee, always ready
  • Annual company retreats, plus regular team bonding
  • 12 days annual leave, plus public holidays
  • Health, Social and Unemployment insurance
  • Working equipment provided
  • Clear growth path. We promote on performance, not tenure
  • WORK SCHEDULE
  • Probation period: 9:00 AM - 6:00 PM, Monday to Friday (on-site)
  • Official period: 9:00 AM - 6:00 PM, Monday to Saturday (on-site)
  • Probation: 2 months
  • HIRING PROCESS
  • Phone screening
  • Culture-fit interview (on-site)
  • Technical test (on-the-spot)
  • Competency interview (on-site)
  • Offer and onboarding
  • Kinh nghiệm: 1 Năm

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