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SALES OPERATION MANAGER - FASHION RETAILS

Công Ty TNHH Thời Trang Gior (Nhãn Hàng Thời Trang Giordano) ·
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng / Phó phòng
Ngành nghề
Kinh doanh / Bán hàng
Mức lương
30tr - 40tr
Địa điểm
Hồ Chí Minh, Quận 7

Tổng quan

  • Develop and implement annual and seasonal sales strategies aligned with company business goals.
  • Drive achievement of sales, profitability, and KPI targets (conversion rate, UPT, ATV, margin, sell-through, etc.).
  • Analyze sales trends, store productivity, and customer insights to identify growth opportunities and action plans.
  • Prepare forecasts, business reports, and corrective actions to ensure sustainable revenue growth.
  • Work closely with Marketing and Merchandising to execute campaigns, promotions, and product launches effectively.
  • Oversee day-to-day retail operations, ensuring all stores meet operational, service, and brand standards.
  • Manage store maintenance, facilities, and equipment, ensuring functionality and appearance meet company requirements.
  • Monitor adherence to SOPs, loss prevention, health & safety, and labor compliance.
  • Manage operating budgets, cost control, and expense optimization to achieve store profitability targets.
  • Lead seasonal merchandising planning and product allocation in collaboration with Buying and Visual teams.
  • Ensure visual presentation standards reflect brand identity and enhance customer experience.
  • Monitor inventory accuracy, stock aging, markdowns, and replenishment to maximize product turnover.
  • Coordinate with logistics and supply chain teams for stock flow and availability across stores.
  • Champion customer service excellence to deliver consistent, premium brand experience.
  • Handle high-level customer feedback and ensure timely resolution of complaints.
  • Lead loyalty programs and in-store engagement activities to build customer retention.
  • Monitor NPS and service feedback to drive continuous improvement in customer experience.
  • Recruit, train, and mentor Store Managers and sales staff, ensuring a strong talent pipeline.
  • Conduct regular performance reviews, provide feedback, and manage performance improvement where needed.
  • Foster a high-energy, collaborative, and customer-centric culture across teams.
  • Implement succession planning and internal promotion strategies to develop future retail leaders.
  • Stay updated on fashion trends, local consumer behavior, and competitor activities.
  • Provide insights to management for product assortment, pricing, and promotional adjustments.
  • Recommend local strategies to enhance market positioning and sales performance.
  • Support company sustainability initiatives and ensure responsible store operations.
  • Promote adherence to ethical business practices and brand integrity in every retail touchpoint.
  • Bachelor’s Degree in Business Administration, Retail Management, or related field.
  • Minimum 3–5 years of management experience in fashion or lifestyle retail.
  • Proven ability to manage multi-store operations and deliver sales growth.
  • Analytical and financial acumen (P&L management, KPIs, cost control).
  • Deep understanding of visual merchandising, customer journey, and retail standards.
  • Excellent leadership, interpersonal, and coaching skills.
  • Communication in English (both written and verbal).
  • Tech-savvy: proficient with retail POS, ERP systems, and data analytics tools.
  • High level of integrity, accountability, and adaptability in a fast-paced environment.

Quyền lợi

  • Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Xe đưa đón, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao
Chế độ bảo hiểmChế độ thưởngTăng lươngChăm sóc sức khỏeDu lịchĐào tạoPhụ cấpPhụ cấp thâm niênCông tác phíNghỉ phép nămLaptop / Thiết bịXe đưa đónĐồng phụcCổ phần / ESOP

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