Academy Manager

CÔNG TY TNHH TEENUP · Hà Nội

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Trưởng / Phó phòng

Ngành nghề

Ngành nghề khác

Mức lương

Thương lượng

Địa điểm

Hà Nội, Hà Nội, Hà Nội

Tổng quan

The Head of Product Delivery Center owns TeenCare’s centralized global delivery engine.
You will be responsible for ensuring customers receive consistent value after purchase: onboarding, program delivery, mentor quality, parent insights, customer health, retention readiness, and churn-risk detection.
Revenue teams may be local by market. Product Delivery Center is centralized to protect global quality standards, mentor standards, parent outcomes, and delivery consistency.
Customer delivery and retention readiness
Customer onboarding quality
Class/mentor scheduling
Attendance health
Parent engagement
First value moment
Delivery-related churn and refund risks
Handoff signals for renewal and expansion
Mentor Academy
Mentor acquisition funnel
Mentor selection and qualification standards
Mentor training and certification
Mentor capacity planning
Mentor performance scorecard
Session note quality
Parent feedback loop
Mentor churn and replacement planning
Centralized global delivery standards
Global delivery operating model
Delivery SOPs
Mentor standards
Session standards
Parent insight standards
Escalation rules
Market adaptation rules
Global timezone readiness
Parent adoption of AI product
Understand My Child / Child Snapshot
Parent input flows
Parent Progress Report
AI-assisted Parent Insight
AI Parent Coach
Customer health and churn-risk system
Customer Health Score
Attendance risk
Parent engagement risk
Mentor signal risk

Đào tạo

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