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Product IT Specialist (Healthcare Software)

CÔNG TY TNHH SYSMEX VIỆT NAM · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
CNTT - Phần mềm
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Minimum 2 years of relevant IT working experience in the In Vitro Diagnostics (IVD) field. Candidates from other industries will not be considered.
  • To provide application and technical support on HCLAB software, hardware, and solution.
  • To ensure system stability, data integrity, and customer satisfaction, and to resolve customer issues and complaints related to HCLAB in a professional and timely manner.
  • A. Healthcare IT Implementation & Integration:
  • Develop HCLAB training materials and conduct LIS/WAM training for end-users, Product Specialists, and internal Application & Technical teams.
  • Provide professional IT application support on HCLAB software installation, configuration, testing, troubleshooting, and error diagnosis.
  • Provide support and expert assistance to internal and external customers for HCLAB-related software and hardware requests and troubleshooting.
  • Provide on-site, telephone, or remote support to clients for troubleshooting and repair of HCLAB.
  • Manage project activities from implementation to go-live, and track and ensure achievement of project milestones.
  • Ensure system stability, data integrity, and compliance with deployment procedures.
  • HCLAB/LIS/IT market business analysis to prospect market potentials for Sysmex IT business.
  • Explore sales leads and opportunities to promote and penetrate HCLAB solutions.
  • Develop HCLAB/LIS/IT business at potential accounts.
  • B. Technical Support & Troubleshooting
  • Provide on-site and remote technical support to hospitals and laboratories.
  • Analyze incidents, identify root causes, and implement corrective and preventive actions.
  • Monitor recurring issues and coordinate issue escalation with Regional IT teams when required.
  • Perform periodic preventive maintenance to ensure reliable system performance.
  • C. Training & Knowledge Transfer
  • Conduct end-user training for hospital IT staff and laboratory users.
  • Support technical and application training for internal staff and distributors.
  • Create, update, and maintain training materials, user guides, troubleshooting documents, and IT application documentation (training records, LIS projects, CRM, ISO) to support effective knowledge sharing.
  • D. Reporting & CRM Management
  • Manage reporting activities and CRM data; ensure SOP compliance in daily operations and support Managers/Supervisors in reviewing, developing, and improving procedures and guidelines.
  • Prepare technical reports and service documentation as required by the Service Manager.
  • E. Cross-functional & Customer Engagement
  • Collaborate closely with Application Specialists, Service Engineers, Sales, and Regional IT teams.
  • Collect customer feedback and market information to support service improvement and business development.
  • Support service-related customer events to enhance Sysmex brand and customer satisfaction.

Quyền lợi

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