← CÔNG TY TNHH SYSMEX VIỆT NAM

Service Engineer

CÔNG TY TNHH SYSMEX VIỆT NAM · Hồ Chí Minh

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Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Kỹ thuật / Cơ khí

Mức lương

Thương lượng

Địa điểm

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

To execute field service activities to get higher customer satisfaction under Service Supervisor’s supervision.
To assist Service Manager/ Supervisor/Team Leader in making plan and supervise field service activities under Service plan.
To support Managers/Supervisor/Team Leader to provide solution, plan and resource for manpower, training, tools, spare part and service materials to adapt customer requirements
To read, update and follow company's standard operating procedures and guidelines in daily work.
To support Managers/Supervisor/Team Leader to make, review and improved standard operating procedures and guidelines.
To execute activities to achieve PM contract target and Service KPI
To make technical/ application documents required for customer service and edit to improve under manager/supervisor’s instruction.
To collect market & customer information, feedback to sales department or Managers/Supervisor/Team Leader. Support to collect customer satisfaction level.
To execute field service activities (installation, repair, maintenance, training and support) to end users with correct plan, procedures, policies and documentation requirements.
To join Service meeting & training according to Managers/Supervisor/Team Leader’s instruction.
To conduct and support technical or application trainings in territory for new staffs, distributors. Arranges knowledge and troubleshooting transfer to the Team for the specific products/applications.
To provide application, scientific and product information to customers and other departments in company.
To support field events to promote customer satisfaction & awareness of Sysmex brand according to Service Managers/Supervisor/Team Leader’s instruction.

Quyền lợi

Đào tạo

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