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← Công ty TNHH Spartronics Việt Nam

Program Manager

Công ty TNHH Spartronics Việt Nam ·
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng / Phó phòng
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Bình Dương, Thành phố Tân Uyên

Tổng quan

  • Customer Relationship & Account Management
  • Act as the main communication bridge (Single Point of Contact) for assigned customers.
  • Manage customer requests, escalations, and feedback promptly and professionally.
  • Maintain and strengthen customer relationships to ensure high satisfaction and retention.
  • Lead and participate in regular business review meetings (QBR/MBR) with customers.
  • Program Planning & Execution
  • Manage the full product lifecycle: RFQ → NPI → Mass Production → EOL.
  • Create project plans, schedules, deliverables, and track progress to closure.
  • Coordinate cross-functionally with Planning, Production, QA, Engineering, SCM to ensure commitments are met.
  • Cost, Revenue & P&L Ownership
  • Manage pricing, cost breakdown, BOM cost, and change cost requests.
  • Monitor program P&L to ensure profitability meets the business target.
  • Prepare revenue forecasts, demand outlooks, and reports for management review.
  • Change Management (ECO/ECN)
  • Drive and track all product/process changes (ECO/ECN) with relevant teams.
  • Assess risks related to BOM, process, tool, or packaging changes.
  • Ensure proper system updates and timely communication to customers.
  • Delivery, Quality & Performance Management
  • Monitor customer-related KPIs including Delivery, Quality, Cost, Responsiveness.
  • Lead cross-functional teams to solve operational issues (line stop, shortage, defect, NCMR, etc.).
  • Manage demand, forecast, PO schedule, and production slot to ensure OTD ≥ target.
  • Reporting & Data Management
  • Prepare weekly and monthly customer dashboards including:
  • → OTD & shipment performance
  • → Quality trend & PPM
  • → Inventory & WIP status
  • → Cost saving & open change actions
  • Maintain accurate customer information in ERP/CRM.
  • Education:
  • Bachelor’s degree or higher in Engineering, Supply Chain, Business or related field.
  • Experience:
  • From 3–5 years of experience in EMS/PCBA environment as Program Manager / Key Account / Senior Customer Service.
  • Knowledge of electronics manufacturing processes, BOM, SMT, PCBA, NPI is strongly preferred.
  • Experience working with international customers is a strong advantage.
  • Others:
  • Strong English communication—verbal and written.
  • Excellent relationship management and stakeholder handling skills.
  • Solid project management and problem-solving capabilities.
  • Customer-centric mindset with high ownership and ability to work under pressure.
  • Strong multi-tasking and ability to manage multiple projects simultaneously.

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