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← Công Ty TNHH Schenker Logistics Việt Nam

Area Operations Manager (Contract Logistics - Freight Forwarder - Hanoi)

Công Ty TNHH Schenker Logistics Việt Nam · Hà Nội
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng / Phó phòng
Ngành nghề
Logistics / Kho vận
Mức lương
Thương lượng
Địa điểm
Hà Nội, Hà Nội, Hà Nội

Tổng quan

  • Be fully responsible for Contract Logistics Operations in all areas of assigned operations sites.
  • Develop and execute operations strategies to grow market share and achieve financial/profitability in Department.
  • Manage selected key account customers with the objective of retaining and growing the business.
  • Lead the team to meet or exceed company objectives in area of quality, productivity and efficiency to highest benefits while maintaining customer satisfaction.
  • Customer Relationship Management:
  • Lead the commercial discussion witch customers for contract renewal activities or additional service requirements for appointed key accounts including operational performance reviews, business reviews, solution proposals, and negotiations.
  • Develop and maintain strong strategic relationships with key customer stakeholders, acting as the primary point of contact to understand customer business needs and ensure long-term partnership growth.
  • Professionally represent the company in all customer-facing meetings, business reviews
  • Be the escalation contact point for the customers about all issues, initiatives, and new projects
  • Monitor customer contract compliance, profitability, and account performance, providing suggestions / recommendations to management on commercial strategies, pricing adjustments, and risk mitigation actions.
  • Operational Performance and SLA Management:
  • Contribute to short and long-term organizational planning and strategy as a member of the management team.
  • Be the main person in charge of the warehousing operations, customer service to achieve designated SLA KPI and service levels.
  • Lead managers and executives to achieve SLA
  • Work with project management team to implement new business or revise current products and procedures
  • Financial Management:
  • Direct annual budgeting and planning process for assigned Sites to obtain country’s P&L target
  • Develop and manage to deliver annual budget and monthly P&L.
  • Oversee monthly and quarterly assessments and forecasts of assigned area’s financial performance against budget, financial and operational goals.
  • Continuous Improvement:
  • Analyze and implement process flow improvements, to include capabilities for growth.
  • Generate and implement strategies to improve service level and improve efficiency throughout the organization.
  • Drive the Continuous Improvement program together with Operation Excellence, raising the level of operational standards in line with agreed targets.
  • Promote 5S, continuous improvement (CIP), Good Catch and lean thinking including innovation.
  • Leadership and Team Management:
  • Build up a strong Operations Management team capable of driving Operations independently and meet or even exceed customers’ expectations.
  • Ensure no. of resources, manpower and equipment to meet the operations requirement.
  • Determine optimum staffing model for the department.
  • Assess and plan staff skill development and career management to ensure all staffs are trained and fully equipped to perform their responsibilities and have the opportunity for career growth.
  • Evaluate employee performance and motivate to achieve high productivity
  • Compliance Management:
  • Lead the Operations team to be compliance with:
  • QHSSE regulations
  • ISO standard requirement according to Company policy and Customer requirements.
  • TAPA A or C, RBA if any or any special standards applied for specific sites due to customers’ requirements
  • Additional Tasks Assigned by Line Manager:
  • Other tasks as assigned by line manager.

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