Client Relationship Executive

CÔNG TY TNHH RBA VIỆT NAM · Hồ Chí Minh

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Ngành nghề khác

Mức lương

Thương lượng

Địa điểm

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

Client Relationship Management
Act as the primary point of contact for assigned clients, ensuring timely and professional handling of inquiries.
Build and maintain strong, long-term client relationships through face-to-face meetings, online communication, and email correspondence to establish trust and rapport.
Collect client feedback and work with internal teams to drive continuous service improvement.
Executive Support & Strategic Client Engagement
Assist the CEO and Head of Client Service in high-level client activities and relationship management.
Prepare briefing documents, meeting materials, and post-meeting action plans.
Represent RBA in meetings and client events when required.
Service Coordination & Delivery
Liaise with internal teams (HR, Legal, Operations) to ensure smooth and customized service implementation.
Monitor project timelines, client deliverables, and issue resolution.
Track performance against service expectations (SLA) and proactively suggest improvements.
Account Management & Business Support
Maintain updated client account records and reports.
Identify upsell/cross-sell opportunities aligned with client needs.

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