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Customer Service

CÔNG TY TNHH PUDONG PRIME INTERNATIONAL · Hồ Chí Minh
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Địa điểm
Phường Xuân Hòa, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • The Customer Service Executive is responsible for managing customer inquiries, bookings, shipment follow-ups, and issue resolution to ensure smooth logistics operations and a high level of customer satisfaction. This role acts as the main communication bridge between customers, operations, and overseas/local partners. As Pudong specializes in shipments to the U.S. market, most of the handled…
  • Customer Communication & Support
  • Act as the first point of contact for customers on shipping, transport, and logistics services.
  • Handle booking requests, shipping instructions, and documentation requirements.
  • Respond promptly to inquiries regarding shipment status, schedules, and rates.
  • Operations Coordination
  • Coordinate with internal departments (sales, operations, warehouse, documentation, billing) to ensure timely service delivery.
  • Liaise with carriers, airlines, trucking companies, and overseas agents for smooth execution of shipments.
  • Monitor and update customers on shipment progress (ETA/ETD, delays, exceptions).
  • Documentation & Compliance
  • Verify and process shipping documents (BL/AWB, commercial invoice, packing list, customs papers).
  • Ensure compliance with local and international trade regulations.
  • Assist customers with claims, cargo insurance, or dispute resolution if necessary.
  • Problem Solving & Service Recovery
  • Investigate and resolve shipment issues such as delays, damages, or misrouting.ư
  • Provide solutions to customers while minimizing cost and service impact.
  • Reporting & Administration
  • Maintain accurate records of customer interactions and shipments.
  • Prepare weekly/monthly service performance reports.
  • Support management in improving SOPs and customer experience.

Yêu cầu

  • Bachelor’s degree in Logistics, Supply Chain, Business, or related field.
  • 1–3 years of experience in logistics/freight forwarding/shipping customer service (preferred).
  • Experience in handling U.S.-bound shipments is an advantage.
  • Strong communication skills in English (written & spoken); additional languages a plus.
  • Good knowledge of Incoterms, shipping documentation, and international trade practices.
  • Proficient in MS Office and logistics software (FAST).
  • Ability to multitask, prioritize, and work under pressure.
  • Customer-oriented mindset with problem-solving skills.

Quyền lợi

  • Attractive salary commensurate with work experience, reviewed annually (normally in April).
  • Promotion opportunities based on qualifications and contributions.
  • Company allowance: 12 full-paid annual leave days, public holidays, competitive compensation & benefits package.
  • Commission for sales directly related to the amount sold.
  • Participation in company training programs.
  • Health & social insurance in accordance with labor law.
  • Annual company trip, health check, and 13th month salary (depending on length of service).
Đào tạo

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