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← CÔNG TY TNHH PUDONG PRIME INTERNATIONAL

Overseas Manager

CÔNG TY TNHH PUDONG PRIME INTERNATIONAL · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng / Phó phòng
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • People:
  • Develop department personnel. Show them a career, not just a job.
  • Secure sufficient Sales personnel to effectively engage the agent’s database. Continually recruit and interview to find new potential candidates.
  • Create and manage career development plans for the team
  • Review and coach oversea team towards expectations
  • Review and conduct staff appraisals timely, and at a minimum once per quarter per employee (Employee performance evaluation) and one-on-one meeting.
  • Develop solid #2 to run operations and assists in retention.
  • Ensure and assist supervisors and key staff with goal setting and monitoring.
  • Conduct weekly one-on-one discussions, monthly pipeline review and quarterly performance reviews
  • Plan for and hold effective monthly/ fortnightly department meetings with team.
  • Review department goals and business plan periodically with staff to ensure by-in and accountability.
  • Be responsible for the training and development of oversea staff within the branch
  • Meet company standards including as needed management/leadership training
  • Operations:
  • Oversee the management of department.
  • Proactively monitor exception reports to ensure Pudong service is meeting key event milestones within the life of a shipment
  • Manage implementation and ensure the “Standard Operating Procedures” for the client. Also, coordinate and support on SOP revisions and send updates to Customer.
  • Assist Pudong Sales work with origin/destination operation teams, when needed, in providing operational knowledge
  • Ensure that current and new business is set up and maintained in the most
  • operationally efficient and productive manner.
  • Build and maintain strong relationships with current agents and customers.
  • Own and manage the agent program within Pudong, ensuring consistent and high-level operational quality to our customers.
  • Define area to improve with current agents
  • Ensure Agent performance reviews and scorecards are completed with regular agent(s)
  • Evaluate service providers at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
  • Sales:
  • Create and manage the oversea department budget
  • Promote the company's products and achieve KPI including basic targets and business targets allocated in each period
  • Actively develop business for department through active involvement in sales and retention process and close coordination with internal sales & overseas department, as per company objectives.
  • Responsible for retention and development of oversea customers (Agents)
  • Actively engage in closing large opportunities with sales/oversea team
  • Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both Vietnam and Pudong’s network.
  • Respond to requests for proposals, quotation or information timely and with market competitive pricing matching the scope of service required by internal sales/agents
  • Take an active role in the transition of new business/ updates to existing business.
  • Responsible for maintaining the agreed-upon scope of services for internal sales
  • Responsible for identifying and defining realistic service needs and measurements
  • Ensure that the team is prepared to successfully transition to all new businesses
  • Keep the clients abreast of the latest developments in market
  • Facilitate weekly for Sales, management in communication and collaboration
  • Make face-to-face (F2F) call weekly for retention and sales

Quyền lợi

Đào tạo

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