← CÔNG TY TNHH PHÒNG THỬ NGHIỆM HOHENSTEIN VIETNAM
Customer Service Officer (location: District 9, HCMC)
CÔNG TY TNHH PHÒNG THỬ NGHIỆM HOHENSTEIN VIETNAM · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Chăm sóc khách hàng
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Tổng quan
- Preparing the testing samples and send them to the Laboratory.
- Serve as the primary point of contact for clients seeking OEKO-TEX® certifications (e.g., STANDARD 100, MADE IN GREEN, STeP, ECO PASSPORT).
- Guide customers through the application and renewal processes, ensuring compliance with OEKO-TEX® standards.
- Respond to inquiries via email, phone, and chat regarding certification requirements, documentation, and timelines.
- Stay updated on OEKO-TEX® guidelines and global sustainability regulations.
- Handle complaints or escalations professionally and in accordance with OEKO-TEX® protocols.
- Coordinate with internal departments and testing laboratories to facilitate certification workflows or improvement of the certificate process.
- Maintain accurate customer records and certification status in CRM systems and provide post-certification support, including label usage guidance and marketing resources.
- Plan and conduct on-site and remote audits for OEKO-TEX® certifications and other relevant standards (including evaluating environmental, chemical, and social compliance in textile production facilities, review documentation, interview staff, and inspect processes to verify adherence to OEKO-TEX® criteria and other standards)
- 1 - 3 years of experience as Customer Service
- Strong understanding of manufacturing processes, chemical management, and environmental/social compliance standards.
- Proficiency in conducting technical reviews and preparing comprehensive audit reports.
- Familiarity with CRM systems and data management.
- Proficient in English (Technical English for report writing and communication with overseas clients). Ability to communicate in Chinese or Korean is a strong plus.
- Strong integrity, attention to detail, and the ability to work independently under high pressure and tight schedules.
- Problem-solving and analytical skills
- Teamwork and collaboration
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