Team Leader (Logistics-Forwarding)

CÔNG TY TNHH OLIVIN LOGISTICS ·

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Trưởng nhóm

Ngành nghề

Logistics / Kho vận

Mức lương

Thương lượng

Địa điểm

Hồ Chí Minh, Quận Tân Bình

Tổng quan

We are looking for a Team Lead - Customer Service & Pricing with strong experience in handling export/import shipments, excellent communication skills, and a detail-oriented mindset. The successful candidate will be responsible for managing end-to-end logistics operations and ensuring high levels of customer satisfaction.
Lead the Operations & Customer Service team.
Develop and manage overseas agent relationships and network.
Drive operational efficiency, service quality, and cost optimization.
Support business growth by achieving revenue and profit targets.
Handle customer service, complaints, and operational issues.
Coordinate pricing, shipment execution, and internal operations.
Provide market updates, freight rates, and logistics solutions to agents and customers.
Ensure timely and accurate shipment status updates.

Bachelor's degree in Logistics, Supply Chain, International Business, Foreign Trade, or related fields.
Minimum 5 years of experience in Customer Service, Operations, or Pricing within the Logistics/Freight Forwarding industry.
Previous experience in a Team Leader or Senior Executive role is highly preferred.
Strong knowledge of international freight forwarding, shipping documentation, import/export procedures, Incoterms, and customs regulations.
Good negotiation and communication skills with carriers, overseas agents, and customers.
Able to work independently, prioritize tasks, and perform well under pressure.
Strong leadership, problem-solving, and organizational skills.
Good command of English (spoken and written).
Proficient in Microsoft Office; experience with logistics software is an advantage.

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