← Công Ty TNHH Ô Tô Isuzu Việt Nam
Customer Relations & Satisfaction Staff (Automotive Engineering)
Công Ty TNHH Ô Tô Isuzu Việt Nam · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Kỹ thuật / Cơ khí
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Tổng quan
- Customer Relationship Management
- Build, develop, and maintain strong relationships with customers and dealers through customer care activities.
- Develop suitable customer care approaches for different customer segments (e.g. Key Accounts, Fleet Customers, Supervisors, etc.).
- Maintain regular communication with customers through various channels, including SMS, Zalo, phone calls, direct mail, and face-to-face visits.
- Share important information with customers, including: promotional campaigns, new product information, new dealer and branch openings, customer policies and programs, customer events, and other Isuzu activities.
- Customer Satisfaction & Service Development
- Coordinate with professional survey companies to conduct customer satisfaction and brand awareness surveys, then analyze the results and provide feedback to relevant departments for continuous service improvement.
- Develop, review, and improve customer service policies and operational processes for dealers, including: sales and after-sales customer care processes, customer complaint handling procedures, customer survey and feedback collection processes, customer information management and database maintenance, and continuous improvement based on customer feedback.
- Plan, propose, and organize customer engagement programs and events to enhance customer satisfaction.
- Conduct customer service training for dealer staff, including: customer service skills, complaint handling techniques, customer survey implementation, and best practices for improving customer satisfaction.
- Customer Support & Reporting
- Support the team in organizing Eco-Drive Seminars and Daily Maintenance Training programs.
- Handle customer complaints and coordinate with relevant departments to ensure timely resolution.
- Visit customers and regularly update customer information.
- Prepare reports related to customer relations, customer satisfaction, dealer activities, and CRS operations.
Quyền lợi
Đào tạo
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