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System Control Agent Staff

Công Ty TNHH Kintetsu World Express Việt Nam · Hà Nội
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hà Nội, Hà Nội, Hà Nội

Tổng quan

  • HAWB Issuance
  • Prepare and issue House Air Waybills (HAWBs) using shipping documents and internal systems, ensuring data accuracy and completeness prior to finalization.
  • Verify alignment between shipping instructions, commercial documents, and system records, including destination, shipper/consignee details, freight and charge terms, weights, and dimensions.
  • Calculate and apply the correct chargeable weight, perform system rating, and ensure compliance with destination-specific rules and company rounding policies.
  • Upload finalized HAWBs and related shipping documents to document management platforms and shared folders, maintaining proper records for reporting and audit purposes.
  • Collaborate with operations teams, BPO colleagues, and client contacts to resolve discrepancies or missing information in a timely and professional manner.
  • Manage the accuracy, timeliness, and overall quality of HAWB issuance for assigned accounts, escalating complex or exceptional cases to the Manager when necessary.
  • 3rd party billing
  • Prepare and process third-party billing for assigned customers in accordance with company standards and customer-specific requirements.
  • Retrieve and apply accurate exchange rates based on shipment date and billing currency, ensuring correct conversions and decimal precision.
  • Determine applicable charge codes and amounts by reviewing supporting invoices and shipping documentation; ensure accurate data entry for all billing elements including currency, vendor information, invoice references, and charge details.
  • Generate and finalize invoices in the billing system, ensuring waybill amounts, cost amounts, and local markups are correctly reflected, and validate billing outputs against source documents.
  • Manage the quality, accuracy, and timeliness of third-party billing for assigned accounts, and escalate complex or irregular cases to the Manager as needed.

Quyền lợi

  • Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Ward, Hanoi City.
  • Work in shifts: 7:00 AM - 4:30 PM; 10:30 AM - 07:00 PM; 3:30 PM - 12:00 AM, from Monday to Friday
  • Annual Leave: 12 days/year (after probation time)
  • Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
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