IT Helpdesk Staff

Công Ty TNHH Kintetsu World Express Việt Nam · Hà Nội

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

CNTT - Phần mềm

Mức lương

Thương lượng

Địa điểm

Hà Nội, Hà Nội, Hà Nội

Tổng quan

Answer staff’s questions in person and via phone/email…
Troubleshoot computer, printer, and network, problems.
Determine source of problems (hardware, software, user access, etc.).
Manage IT Assets
Advise staff on appropriate action.
Serve as liaison between staff and the department to resolve issues.
Work one-on-one with staff on application projects.
Research and recommend hardware and software development, purchase, and use.
Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
Record, maintain hardware and software inventories, site and/or server licensing, and user access and security.
Install, configure, and upgrade desktop hardware and peripherals to include network cards, printers, ...
Work as a team member with other technical staff, such as network, system, and applications, to ensure connectivity and compatibility between systems.
Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system.
Maintain confidentiality about the information being processed, stored, or accessed by the network.
Document system problems and resolutions for future reference.
Train users. Provide on-the-job training for new department staff members.
Others assigned by superiors.

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