← Công Ty TNHH Kintetsu World Express Việt Nam
Business Analyst
Công Ty TNHH Kintetsu World Express Việt Nam · Hà Nội
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hà Nội, Hà Nội, Hà Nội
Tổng quan
- Act as a primary window contact for users of assigned business applications and internal digital solutions, with significant onsite support to Hanoi-based users.
- Receive, record, classify and follow up incidents, service requests and enhancement requests; collect sufficient evidence, data samples and business-impact information.
- Investigate application problems by checking data, logs, permissions, configurations, interfaces and process steps; resolve within assigned capability or escalate with clear evidence.
- Collect and analyze user requirements; document processes, business rules, exceptions, user roles, data needs, acceptance criteria and test scenarios.
- Coordinate with internal IT members, external specialists/vendors and stakeholders to clarify requirements, track progress, verify fixes or modifications and communicate with users.
- Prepare and execute functional tests; support UAT, production deployment, release communication, user guidance, training and post-implementation monitoring.
- Monitor assigned applications, workflows, scheduled jobs, interfaces and alerts; investigate failures and coordinate recovery or corrective actions.
- Under supervision, perform standard configurations, reports, data queries, scripts, minor application changes and other development tasks under approved standards and change controls.
- Support maintenance of legacy and internally developed applications; maintain application inventory, requirements, technical/user documents, source-code references, release notes and known-error records.
- Comply with Company standards for information security, access control, change management, data protection, development, testing and documentation.
- Collaborate with IT teams at other sites, regional/global IT resources, vendors and other relevant parties when assigned.
- Continuously improve technical, business-analysis, English and business-domain knowledge; adapt to changes in assigned systems and technologies.
- Perform other duties reasonably related to the position purpose, professional capability and operational needs of the IT function, as assigned by the superior.
Quyền lợi
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