Customer Service Officer - 8 Months contract

Công Ty TNHH Kimberly-Clark Việt Nam · Hồ Chí Minh

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Chăm sóc khách hàng

Mức lương

Thương lượng

Địa điểm

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

Demonstrate expertise in data entry by capturing all customer orders accurately within appropriate cut off periods (capture of orders in various format: DMS, Web /link of customer, Email with Excel, PDF, Word file...)
Maintain the integration of the DMS and the Computerised Order entry Systems in SAP through efficient, accurate processing of all documentation to meet KC’s controls and guidelines.
EDI order management. Review of blocked and incomplete orders ensuring that orders are not unduly delayed.
Amend (adding, changing, deleting) customer orders on request for internal and external stakeholders.
An ability to process dedicated customers’ orders per day is critical to ensure all orders are cleared by close of business.
Check credit limit of customer prior to order processing
Coordinate with Finance for exceptions of credit release.
Advise and follow up with Distributors on payment amount to unleash credit.
Control incoming orders versus allocated quantity during effective timing of allocation.
Alert to customer and related team to balance and switch order if needed to meet business
Influence customers to modify their ordering behaviours to improve total supply chain performance (e.x influence delivery frequency, order size,..)
Influence supply chain to adjust flexibility and availability levels, in line with the Route-to _market and Logistics strategy

Cổ phần / ESOP

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