Customer Service Staff/Senior Staff (Freight forwarding)

Công Ty TNHH Honour Lane Logistics ·

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Chăm sóc khách hàng

Mức lương

Thương lượng

Địa điểm

Hồ Chí Minh, Quận 4

Tổng quan

Co-ordinate with overseas/ national agencies to handle nomination shipments from Vietnam to US/ Canada/ China/ Europe,...
Contact with shipper for all necessary procedure supports.
Receive and respond when receiving information, booking requests from agents or carriers.
Check the place and price, based on the nature of the goods and the agent to make the best choice at that time for the agent, then send the ship schedule, cargo information, freight to the agent & find another option for the shipment if not agree
Send booking confirmation to the customers.
Contact with shipping lines and customers to solve the trouble case, solve backlog and incidents with the goods.
Co-ordinary with internal teams to ensure customer's requirements.
Report to manager or upper level when required.
Complete the assigned job when required
Bachelor Degree in Economics, Import/ Export, Logistics, or related fields.
At least 2 year experience as Customer Service in freight forwarding company, experience with US/CAN lane is advantage
Fluency in English (oral and written)., can communication in Chinese is advantage
Self-motivated, dedicated and hard working.
Good sense of customer service and team work.
Sense of urgency, able to prioritize.
Ability to deal with high pressure situation.

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