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Ecommerce Executive

CÔNG TY TNHH HÀ KIM GROUP · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Store Operations & Order Management (30%)
  • Manage daily operations of BéBé's Shopee store: product listing, pricing, promotions, vouchers, and store decoration. Process orders and coordinate with the warehouse and logistics partners (SPX, GHN) to ensure on-time fulfillment. Monitor inventory levels; flag low-stock or overstock situations to the Commercial team.
  • Customer Service (20%)
  • Handle customer inquiries, consultations, and complaints via Shopee chat – before and after purchase.
  • Process returns, exchanges, and refunds per brand policy. Maintain shop response rate and rating at target levels.
  • Campaign & Promotion Execution (20%)
  • Set up and execute sale campaigns, flash sales, bundle deals, and mega campaigns per the marketing calendar.
  • Coordinate with the Marketing and Design teams to ensure campaign assets (banners, product images, videos) are ready and on-brand.
  • Support the planning and execution of Brand Day, Double Day, and seasonal campaigns on Shopee.
  • Content, SEO & Ads (20%)
  • Optimize product listings for Shopee SEO: keywords, product descriptions, images, and video.
  • Set up, manage, and optimize Shopee Ads (Search Ads, Discovery Ads) to hit CIR and GMV targets.
  • Collaborate on ads plan to support livestream and short video content; test and report on ad performance.
  • Content & Livestream Support (10%)
  • Coordinate with the Marketing team on content formats: livestream, short videos, affiliate, and seeding to drive views and orders on Shopee.
  • Be willing and able to appear on camera in livestream sessions or product videos when needed.
  • IV. KEY PERFORMANCE INDICATORS (KPIs)
  • Revenue & GMV
  • Monthly Shopee GMV meets or exceeds target.
  • Scoring: Score 3: 90–99% of target – Meets expectations | Score 4: 100–119% – Exceeds | Score 5: ≥120% – Outstanding
  • Ads Performance
  • CIR within target range; ROAS improves quarter over quarter.
  • Scoring: Score 3: CIR within 10% of target | Score 4: on target | Score 5: below target CIR + QoQ ROAS improvement
  • Customer Service
  • Shop response rate ≥95%; shop rating maintained at ≥4.8.
  • Scoring: Binary – Pass / Fail
  • Campaign Execution
  • Campaign assets and promotions set up on schedule (on-time rate ≥95%); zero missed campaign windows.
  • Scoring: Score 3: 90–99% on-time | Score 4: 100% on-time | Score 5: 100% on-time + measurable GMV uplift from campaigns

Quyền lợi

Cổ phần / ESOP

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