Data Analyst (Realtime Analyst)

Công ty TNHH GEAR INC VN · Hà Nội

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

CNTT - Phần mềm

Mức lương

Thương lượng

Địa điểm

Phường Tương Mai, Hà Nội, Hà Nội

Tổng quan

We are seeking Real-Time Data Analyst positions for our Moderation team. Our Real Time Analyst will work directly with Regional Workforce Manager.
Monitors real-time work volume and schedule conformance via internal tool to efficiently utilize staffing resources
Coordinates and manages same-day and/or short-term offline event scheduling for moderation agents while maintaining acceptable performance of the center
Analyses trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results
Participates in Help Desk internal and external communications to relay how issues are impacting the center's performance
Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity
Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.

University Degree, ideally in a relevant degree such as data analyst or similar
Minimum of 1 year of proven experience in a relevant position
Proficient in English communication
Demonstrated ability to create and analyze quality reports
Advanced knowledge in real time management analysis with strong decision making skills
Content Moderation familiarity is a plus
Excellent data analysis skills with strong logical thinking mindset; ability to organize and analyze data in a structured manner
Intermediate knowledge in performing root cause analysis
Highly proficient in using MS Excel
Impeccable attention to detail
Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

Insurance covered by the company after the probation
Premium Healthcare and Mental Health Care service for you, 100% covered by the company
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world
Annual health check
Fantastic internal events
Paid leave (12 days/year).
Working Environment
We work 40 hours per week
International, fun and professional working environment
Modern hardware provided by the company (laptop, monitor, etc.)
Free drinks (coffee, tea, etc.)
English working environment
Training and career development opportunities.

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