Executive, Tenant Experience (Commercial)

CÔNG TY TNHH FRASERS PROPERTY DEVELOPMENT SERVICES (VIỆT NAM) ·

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Ngành nghề khác

Mức lương

Thương lượng

Địa điểm

Hồ Chí Minh, Quận 1

Tổng quan

Receive & handle Tenant’s complaints/requests/feedbacks
Manage Tenant Experience’s hotline and email
Directly meet and survey on Tenants’ needs & requirements to ensure Tenant’s satisfaction
Prepare Building’s advisory/guidelines, activities, engagement events for Tenants’ information.
Manage Building’s access cards
Prepare paperworks, payments, service agreements
Prepare reports (daily/weekly/monthly) to Management
Support Building Management Department in daily Building site checks to ensure cleanliness and detect defects (if any)
Organize, implement events/wellbeing class for Tenants (survey, campaigns, activities)
Collaborate with other local businesses and organizations to offer Tenants’ exclusive opportunities and benefits
Any other duties as assigned by Management from time to time.

Graduated from Hospitality & Tourism Management, Foreign Languages, Business Administration or a related field
1-2 years of working experience in Customer Service
Proficiency in Microsoft Office
Excellent communication and presentation skills
Excellent organizational skills
Professional attitude and appearance
Ability to be resourceful and proactive when issues arise
Ability to multi-task, prioritize, and manage time effectively
Customer orientation and ability to adapt/respond to different types of characters
Proven work experience as a Receptionist, Front Desk Representative, or similar role.
Kinh nghiệm: 1 Năm

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