Ocean Customer Service, HCM

Công Ty TNHH Eusu Logistics Việt Nam · Hồ Chí Minh

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Chăm sóc khách hàng

Mức lương

Thương lượng

Địa điểm

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

Responsible for the overall operation of ocean shipments both import and export. Closely update to market changes and Port/CFS regulation, strengthen relationship with CFS to support company’s biz. Closely interact to carriers and 3PL partners
Well-managed CS operational tasks on a daily basis, make sure issues and troubles are cleared asap
Specific Accountabilities
Ensure all daily basis communication are followed up by team member
To timely assist CS team when issue arise, to clear issue asap to assure our service level, act as a decision maker in ad-hoc cases.
Able to back-up for CS team in any urgent cases
Deep knowledge of Intra Asia/ USA/ CA operation, closely communicate to other departments (Sales/ MKT/ Customs & Trucking) to share latest updates related to port / terminal/ market changes.
Tight connection to overseas agents to update major/sudden changes if those may impact to shipping schedule/ EQ/ release status, ect.
Receiving introduction updates from HQ for system training, new system function
Manage closely AR/AP/PNL of each business and directly report to top manager

Đào tạo

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