← CÔNG TY TNHH DE HEUS
Application Support Analyst
CÔNG TY TNHH DE HEUS · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Tổng quan
- The Application Support Analyst provides functional support, incident resolution, and continuous improvement for business applications (ERP, MES, and domain-specific systems).
- The role acts as a bridge between IT and business teams, ensuring smooth system operation, resolving day-to-day issues, and supporting application enhancements.
- ACCOUNTABILITIES:
- Application Support & Incident Handling
- Provide Level-2 support for ERP, MES, and SLA compliance for application business applications. support tickets.
- Troubleshoot system issues, identify root through analysis and causes, and coordinate fixes with vendors or developers.
- Document incidents, workarounds, and resolutions to build the internal knowledge base.
- Ensure timely ticket resolution in alignment with ITSM SLAs. Ensure compliance with IT policies, security standards, and audit requirements.
- Support on Change, Testing & Release
- Prepare use cases, test scripts, and perform UAT with Key Users
- Validate changes, enhancements, and new system releases
- Support release planning, documentation, and business communication
- Application Maintenance & Configuration
- Support system configuration changes based on approved requests.
- Maintain master data or application parameters where applicable.
- Monitor scheduled jobs, interfaces, and data flows to ensure accuracy
- Project Participation
- Participate in IT application projects (upgrades, rollouts, new modules).
- Coordinate with project managers, platform specialists, vendors.
- Support scoping, requirements, testing, and cutover activities
- Collaboration with Key User Operating Model
- Work closely with Key Users as the first line of functional support.
- Provide training, documentation, and knowledge transfer to Key Users.
- Support Key Users in UAT, release adoption, and process troubleshooting.
Quyền lợi
Đào tạo
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