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IT Engineer (User Support)

CÔNG TY TNHH COHERENT VIỆT NAM · Đồng Nai
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Kỹ thuật / Cơ khí
Mức lương
Thương lượng
Địa điểm
Đồng Nai, Đồng Nai, Đồng Nai

Tổng quan

  • Implementation: Support Network and Computing Services:
  • Monitor help desk system and respond to requests for support that fall within the area of PC hardware or software support. If the problem is beyond the technician’s ability to solve, contact other IT staff member for assistance.
  • Diagnose and troubleshoot problems with PC’s to determine if the problem is hardware or software related.
  • Replace or upgrade defective components. Replace entire systems if repair is not practical. Transfer user files and settings as required.
  • Provide off-hours support when necessary.
  • Provide direct support and operational knowledge of Corporate run services.
  • Train to manage and administer robust, high-availability corporate server platforms supporting production applications.
  • Perform OS backups and prepare component parts for Production computers frequently.
  • Service Delivery:
  • Participate in administration and support of Network, Servers, Security and Desktops.
  • Provide end-user support on a timely basis and in accordance with organization standards.
  • Update helps desk documentation following resolution of problems.
  • Frequent / appropriate communication to user/help desk, management and team members as to the current status of problems/issues. Update help desk documentation following resolution of problems.
  • Recommend and adhere to department procedures, consistent with legal and statutory requirements and with industry best practices.
  • Infrastructure Security and Integrity:
  • Maintain the integrity of the computing and networking environment through appropriate backup strategies, vital record storage, and system security measures, including ensuring up to date versions of mal- ware (Antivirus, Spam Controls)
  • Ensure site-wide compliance to regulatory controls and corporate IT policies/practices:
  • Change Management.
  • Personal Development/ Business Practice:
  • Role model for Quality, Customer Satisfaction.
  • Responsible for maintaining Quality Work Environment and housekeeping standards for own work area and community areas.
  • Maintains a positive attitude and is cooperative in working with others.
  • Adapts readily to changes in work caused by new requirements and/or situations.

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