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← CÔNG TY TNHH CITYCLINIC VIỆT NAM - CAREPLUS INTERNATIONAL CLINIC

Clinic Operations Team Leader / Manager

CÔNG TY TNHH CITYCLINIC VIỆT NAM - CAREPLUS INTERNATIONAL CLINIC · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng / Phó phòng
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Clinic Operation Management
  • Set up new team, operate new clinic
  • Organize workflows and ensure sufficient staff to complete tasks
  • Ensure staff receive necessary training relevant to provide excellent Customer Service
  • Organize rosters to ensure staff coverage on daily basis
  • Set staff Key Performance Indicators and measure on monthly basis
  • Coordinate with Health Check Team & provide planning for the Corporate Health check
  • Ensure staff and operational discipline
  • Combine with HR to recruit staff for clinic
  • Manage proper patient flow to avoid congestion in system and/or during Corporate Health Checks
  • Ensure proper documentation completed at every station on completion of patient visit
  • Ensure all patient information collected for each patient to produce a medical report at the end of cycle
  • Ensure accuracy of information in each file
  • Organize work flow to minimize waiting time
  • Ensure all work stations are manned on time every time
  • Ensure patients are aware of work flow when they enter clinic
  • Learn from other international business and employ best practices where appropriate
  • Accommodate client requests whenever possible
  • Arrange for sample collections to be done prior to clients visiting Clinic
  • Ensure equipment in good working order at all times
  • Notify management of equipment needs or issues in timely manner
  • Ensure excellent house-keeping at all time
  • Ensure that the facility and equipment are clean and well maintained by cleaning, security and maintenance teams
  • Ensure that the load of the clinic is managed well and facilitate the planning so that the clinic is always working at capacity.
  • Maintain good communication with patients who visit Clinic and corporate clients
  • Inform management of problems or issues that need their attention on a regular basis
  • Inform clients of any changes in schedule or processes
  • Ensure to maintain strict confidentiality with clients’ and company’s medical information
  • Lead the weekly clinic operation meetings with all key staff to ensure we deal with potential issues in a timely manner
  • Ensure good client communication at all times
  • Deal with complaints as and when they arise and resolve problems
  • Liaise with all departments within CityClinic necessary to complete the services offered by the Clinic
  • Develop key relationships with Head Nurses, Lab Managers, Med Dir, Doctors, Clinic Coordinator in TB, Admin/Purchasing Manager and any other key management positions
  • Develop sound relationships with staff at the Clinic and work closely with Clinic sales persons and Marketing Dept.
  • Ensure monthly retail, upsell, cross-sell sales targets are achieved
  • Coordinate with corporate sales team to achieve corporate sales targets
  • Process all documentation necessary for completion of delivery of services and their appropriate billing
  • Ensure good retention of existing clients and adding new clients annually
  • Develop business and adapt to changing client needs.
  • Leadership

Quyền lợi

Đào tạo

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