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Assistant Supervisor – NVO Shipping/ Operations

Công Ty TNHH Century Distribution Systems (Việt Nam) · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Quản lý / Giám sát
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Coordinate booking with OCM OPS team/actual vendor.
  • Cross check cargo description whehter special document needed for audit before submit booking to carrier likewise cargo with battery, DG cargo.
  • Ensure shipment routing/ship window meets Consignee requirements.
  • Book shipment with nominated carrier/forwarder
  • Release SO to OCM OPS team/Actual vendor per established SOPs.
  • CY/CY: Assist or resolve problems with release of empty container (if necessary); ensure vendor meets vessel close date.
  • CFS/CFS: Ensure delivery in time to meet vessel close date; coordinate delivery with warehouse; customs declaration， container stuffing and any special requirements. (“hot” items/PO’s, special stowage, etc.)
  • Maintain strong knowledge of shipping operations; keep customers up to date on issues affecting them.
  • Communicate promptly and professionally with vendors/agents/suppliers.
  • Negotiate rates and services with contracted co-loader partners as requested by management. Work with co-loader and carrier partners to develop solutions to Century Express customer needs.
  • VOB/PSA details accurately; double check the shipping schedule is consistent; ensure timely transmittal to Consignee; notify Consignee and CEXQ-US of any problems beyond our control; monitor Consignee approval status. VOB/PSA
  • Provide proactive, accurate, and timely communication/messages to Consignee and CEXQ-US offices.
  • Maintain working knowledge of data transmission process to help ensure that all daily files are sent promptly.
  • Explain to CEXQ US and customer the reasons for any revisions or problem data.
  • Maintain thorough working knowledge and specific needed of relevant customers; adapt quickly to any changes or new instructions
  • Check/audit vendor invoices, payment vouchers, and Carrier/ Coloader’s debit notes to ensure accuracy.
  • Check/audit Profit and Loss report.
  • Profit and Loss Report.
  • Ensure shipping document (MBL +HBL) and Financial document (PV+VIV+DN) address to proper party within time table once shipment departures

Yêu cầu

  • Ensure smooth communication flow within the team and other staff members.
  • Prioritize team’s workload.
  • Oversee quality results of team.
  • Provide backup support and problem resolution when teammates is on leave
  • Customer Service
  • Treat everyone like a customer.
  • Make the customer’s life easier.
  • Exhibit professional/courteous telephone skills.
  • Build strong relationships with vendors/agents/suppliers and carriers.
  • Listen to customer concerns and help to solve their problems.
  • Eliminate incorrect data, typos, and misrouted/delayed docs.
  • Maintain a strong sense of urgency.
  • Communicate effectively with other Century staff’s members.

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