Process Engineer

CÔNG TY TNHH AP TECHNOLOGIES VIỆT NAM · Bắc Ninh

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Kỹ thuật / Cơ khí

Mức lương

Thương lượng

Địa điểm

Bắc Ninh, Bắc Ninh, Bắc Ninh

Tổng quan

Process Engineer provides technical and functional support for ERP systems, resolving user issues, monitoring system performance, performing maintenance/upgrades and train end-users
Key responsibilities include troubleshooting ERP-related incidents, managing user access, ensuring data integrity, collaborating with IT and business teams on system enhancements, and documenting resolutions
Technical Support: Provide first and second-level support to users via phone, email and in-person assisting with technical and functional issues within the ERP system
Resolving issues - Diagnose, troubleshoot, resolve user-reported problems and support tickets, logging issues and their solutions
Data Integrity - Ensure data accuracy and security within the ERP system and help with data migration activities
End-User Training - Train users on ERP functionalities and best practices to improve system utilization
Documentation - Create and maintain technical documentation, knowledge base articles and support processes
Create training aids and conduct training for all onboarding new operation staffs and workers
Responsible to get ready showroom, level 1 meeting room and main control room prior to the visit of any customer
Complete other tasks assigned by the superior on time

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