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[AEON Hải Phòng] Trưởng Bộ phận Thu ngân & Chăm sóc khách hàng

Công Ty TNHH Aeon Việt Nam · Hải Phòng
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng / Phó phòng
Ngành nghề
Chăm sóc khách hàng
Mức lương
Thương lượng
Địa điểm
Hải Phòng, Hải Phòng, Hải Phòng

Tổng quan

  • List in order of importance the major responsibilities of the job and estimate the percentage of time spent on each
  • responsibility (the main function of the job may or may not be the one where the most time is spent).
  • Customer Services
  • Always train and remind subordinates on enhancing customer service at Cashier counters.
  • Receive customers and staffs complaints, conflicts or concerns relating to cashiering procedures, activities; raise to Cashier Manager and work towards solving these issues together with Cashier Manager.
  • Follow Company's Rules on Customer Service (greeting, smiling, bowing and attitude towards customers) - 20%
  • Cashiering activities
  • Be aware of current sales promotions and make sure the information is briefed to Cashier staff in daily briefing session by Cashier Group Leaders.
  • Frequently check, identify issues and coordinate with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in adequate quantity and good quality.
  • Maintain all Point of Sale (POS) machines, tools and equipment in good working condition.
  • Responsible for collecting contents of cash registers at the end of each day and delivering funds to Store Accounting Dept. if working at night shift.
  • Investigate and correct errors made at the cash registers in a timely manner; report errors to Cashier Manager.
  • Assist subordinates in difficult/complicated cases at Cashier counters. - 30%
  • Monitor and check procedures on house-keeping duties to ensure cleanliness and tidiness at Cashier Counter. - 20%
  • Manpower Management
  • Plan Monthly Division's duty roster and manpower schedule.
  • Ensure sufficient manpower during business in ad-hoc situations.
  • Monitor Group Leader(s), General Staff (s) attendance and attire.
  • Approve duty roster, shift plan raised by Group Leader(s).
  • Be responsible for Group Leader(s) and General Staff's performance.
  • Take part in recruitment & selection activities for Division's staffing.
  • Motivate, training and develop staff in order to encourage their professional development.
  • Identify potential staff for succession planning purposes.
  • Build and promote team work spirit - 10%
  • Rules and Regulations
  • Follow all working procedures, the company's policies, rules and regulations.
  • Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations. - 10%
  • Opening & closing Store.
  • Be on duty and act as Line Manager's roles when Line Manager's not present at work (i.e. is on leave or on business trip).
  • Other tasks or responsibilities as assigned by direct Line Manager and Store Manager. - 10%
  • Total: 100%

Quyền lợi

Đào tạo

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