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← CÔNG TY CỔ PHẦN MAISON RETAIL MANAGEMENT INTERNATIONAL

HCM - Retail Training &Development Specialist

CÔNG TY CỔ PHẦN MAISON RETAIL MANAGEMENT INTERNATIONAL ·
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Bán lẻ / Hàng tiêu dùng
Mức lương
15tr - 19tr
Địa điểm
Hồ Chí Minh, Quận 8

Tổng quan

  • Conduct training needs analysis (TNA) based on business priorities and store performance gaps
  • Design and develop training programs focused on retail capability (selling skills, product, operations, leadership)
  • Own and continuously improve training frameworks to ensure consistency and scalability across brands
  • Build structured learning journeys aligned with store roles (Sales Associate → Supervisor → Store Manager)
  • Develop capability frameworks to support performance improvement at store level
  • Ensure training programs directly impact store KPIs (sales, service, operations)
  • Define and implement training evaluation frameworks (knowledge, behavior, business impact)
  • Analyze training data and store performance metrics to identify gaps
  • Drive action plans to improve training effectiveness and ROI
  • Explore and apply innovative learning methods (microlearning, blended learning, scenario-based learning)
  • Integrate AI tools into training design, content creation, and learner engagement
  • Continuously improve learning experience through digitalization and new technologies
  • Develop and manage training roadmap by role and level
  • Design development programs for key positions (Supervisor, Store Manager, high-potential staff)
  • Support leadership capability building within store teams
  • Partner with Brand, Retail Operations, and HR teams to align training priorities
  • Lead or co-lead key training initiatives and projects
  • Manage external vendors and training partners when required
  • Own training reporting and provide actionable insights to stakeholders
  • Recommend improvements based on data, feedback, and business needs
  • Continuously enhance training systems, processes, and methodologies
  • Bachelor’s Degree in Human Resource Management, Business Administration, Psychology, or related fields
  • 3–5 years of experience in Training & Development, Learning & Development, or related fields
  • Strong experience in retail, FMCG, or fast-paced operational environment is preferred
  • Proven experience in designing and managing training programs or frameworks
  • Strong knowledge of training design, adult learning principles, and development frameworks
  • Ability to conduct training needs analysis (TNA) and translate business needs into training solutions
  • Strong data analysis skills to evaluate training effectiveness and identify capability gaps
  • Proficient in Microsoft Office (especially PowerPoint & Excel)
  • Experience working with LMS and digital learning platforms
  • Familiarity with modern learning approaches (microlearning, blended learning, experiential learning)
  • Exposure to AI tools for content creation, learning design, or productivity is a strong advantage
  • Strong presentation and facilitation skills
  • Strong ownership and accountability mindset
  • Ability to think strategically while remaining hands-on
  • Strong problem-solving and continuous improvement mindset
  • Ability to manage multiple stakeholders and drive alignment across teams
  • Proactive, adaptable, and comfortable working in a fast-paced retail environment
  • High learning agility and openness to new technologies and innovation
  • Detail-oriented with strong planning and project management skills

Quyền lợi

Đào tạo

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