← Concentrix
Trainer - Customer Service (Japanese Speaking)
Concentrix · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Chăm sóc khách hàng
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Tổng quan
- 5 days/week
- 7AM - 7PM
- 9 hours/day (8 working hours + 1-hour break)
- Rotating shifts
- Responsible for day-to-day functional direction of agents within the program
- training classroom environment, including student progress monitoring for the
- duration of training, providing coaching and developmental feedback and readiness recommendations
- Utilize effective presentation and facilitation skills including creative training
- techniques and adult/accelerated learning techniques using a variety of training
- delivery modalities in a classroom environment
- Prepare and present training materials through classroom learning, hands-on
- demonstrations, and supporting activities
- Accountable for achieving individual training performance metrics
- Support and partner with Operations to transition agents from training to
- production environment, ensuring competency levels meet business needs (where required)
- Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
- Ensure effective, consistent communication with managers, peers, and other
- resource groups, including day-to-day informal interaction with clients
- May support Instructional Design team in designing and developing training
- materials for various instructional delivery methods including computer-based
- training, interactive, classroom training, and written job aids
- Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
- Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis
- Participate and contribute to continuous learning culture by maintaining
- engagement on change management, product and services releases, policies
- processes, and procedures
Quyền lợi
Chế độ thưởngĐào tạo
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