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Associate Manager, Student Recruitment Operations

British University Vietnam (Buv) · Hưng Yên
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Trưởng / Phó phòng
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hưng Yên, Hưng Yên, Hưng Yên

Tổng quan

  • Oversee daily operations of the student recruitment teams to ensure alignment with strategic goals and compliance with university standards.
  • Develop and implement effective recruitment processes to enhance productivity and performance, ensuring all team members understand their roles.
  • Monitor recruitment metrics and analyze data to identify areas for improvement and drive actionable changes, sharing insights with the team.
  • Collaborate with cross-functional teams to ensure seamless execution of recruitment strategies.
  • Standardized procedures for lead management, application processing, and follow-ups to ensure compliance and efficiency.
  • nConduct regular meetings with recruitment teams to review progress, address challenges, and align on objectives.
  • Develop contingency plans to address unforeseen challenges in the recruitment process, ensuring team readiness.
  • Lead and manage the tele-sales and customer care teams to maximize outreach and conversion rates, ensuring high-quality interactions with prospective students
  • Develop training programs focused on improving tele sales techniques and customer engagement strategies.
  • Implement a monthly care planning initiative to enhance customer experience, ensuring prospective students receive timely and relevant information.
  • Design and execute initiatives aimed at nurturing relationships with prospective students from early stages (grades 10, 11, etc.) to increase awareness and interest in BUV.
  • Monitor performance metrics for both teams, conducting regular evaluations to foster improvement and accountability.
  • Establish a bursary and scholarship budget control system, monitoring & proposing suitable schemes to the Head of Student Recruitment & Business Development.
  • Manage customer feedback channels such as email and hotline, addressing and resolving feedback from customers promptly to ensure satisfaction and recommending appropriate solutions to the Head of Student Recruitment & Business Development and related departments.
  • Plan, manage event team to organize, and execute recruitment events such as campus tours, sale event, workshop, webinars, agent, corporate appreciation events, etc ensuring they align with marketing & student recruitment strategies.
  • Collaborate with the Marketing Team to coordinate large-scale recruitment events, ensuring effective promotional strategies are in place.
  • Manage logistics, including venue selection, vendor coordination, and materials preparation, to ensure smooth event execution.
  • Develop and oversee promotion campaign designed to attract high-potential students and increase enrollment through strategic marketing.
  • Collect feedback post-events to assess effectiveness and areas for improvement for future endeavors.
  • Track attendance and engagement metrics from events to inform future planning and strategy adjustments.
  • Create comprehensive training programs and materials for all positions within the department, ensuring alignment with organizational goals.
  • Develop engaging training resources that incorporate best practices in recruitment, customer care, and sales techniques, utilizing various media.
  • Facilitate training sessions that cater to different learning styles and enhance knowledge retention, including workshops and e-learning.
  • Foster a culture of continuous improvement by incorporating feedback from staff to refine training programs and ensure relevance.
  • Establish a mentorship program within the department to support new hires and promote knowledge sharing among team members.
  • Regularly update training materials to reflect changes in processes, policies, and market trends, ensuring relevance and effectiveness.
  • Encourage team members to participate in professional development opportunities to enhance their skills and knowledge base.
  • Oversee administrative and logistics functions within the department, including planning and budget control for all recruitment-related activities.
  • Ensure all administrative processes, purchasing, and payment processing adhere to company standards and regulatory requirements.
  • Analyze existing recruitment processes to identify opportunities for operational efficiencies and enhancements, implementing best practices.
  • Propose and implement digital solutions to streamline recruitment activities and improve applicant experiences, focusing on user-friendly interfaces.
  • Monitor and ensure compliance with established standards in application management to minimize drop rates and enhance applicant satisfaction.
  • Conduct regular audits of administrative procedures to identify gaps and areas for improvement, ensuring alignment with company policies.
  • Collaborate with finance and procurement teams to ensure timely processing of payments and adherence to budget constraints
  • Manage the CRM system to ensure accurate tracking of leads, applications, and enrollments, training staff on its effective use.
  • Train team members on CRM best practices for effective lead management and reporting, ensuring everyone understands their roles.
  • Utilize CRM data to generate insights that inform strategic decision-making and recruitment initiatives, sharing findings with the team.
  • Prepare regular reports on recruitment activities, outcomes, and market trends for senior management, highlighting achievements and areas for growth.
  • Conduct market research to identify new opportunities and inform recruitment strategies based on data-driven insights.
  • Monitor and assess the effectiveness of recruitment campaigns through CRM analytics, adjusting strategies as necessary.

Quyền lợi

Đào tạo

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