Đến nội dung chính
Tuyển Dụng
← Bosch Global Software Technologies Company Limited

Customer Service Support (Japanese + English)

Bosch Global Software Technologies Company Limited · Hồ Chí Minh
Ứng tuyển tại trang chính thức ↗
Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Chăm sóc khách hàng
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Serve as the first point of contact for internal customers and suppliers, providing support in Japanese and English through ticketing tools, email, and phone channels.
  • Handle inquiries and requests related to indirect procurement processes, including Purchase Requisitions (PR), Purchase Orders (PO), supplier management, goods receipt, invoice-related queries, catalog purchasing, and procurement system navigation.
  • Analyze customer requests, identify root causes, and provide accurate guidance in accordance with established procurement policies, procedures, and service work instructions.
  • Resolve requests within agreed service levels and escalate complex issues to the appropriate support teams or stakeholders when required.
  • Monitor and follow up on open tickets to ensure timely resolution and maintain proactive communication with customers throughout the request lifecycle.
  • Maintain accurate documentation of all customer interactions, actions taken, and resolutions within the ticketing system.
  • Contribute to knowledge management activities by identifying process gaps, updating work instructions, and creating knowledge articles to improve service efficiency and consistency.
  • Collaborate with procurement teams, business users, suppliers, and other support functions across regions to ensure seamless service delivery.
  • Support service transitions, process migrations, testing activities, and implementation of new procurement services or process enhancements as assigned.
  • Participate in cross-training activities and provide backup support for other countries, languages, or procurement services when business needs require.
  • Meet or exceed individual and team performance targets, including productivity, quality, customer satisfaction, response time, and resolution time metrics.
  • Continuously identify opportunities to improve processes, reduce recurring issues, enhance operational efficiency, and deliver an excellent customer experience.

Quyền lợi

Đào tạo

Tóm tắt thông tin từ tin tuyển dụng chính thức. Xem bản gốc ↗

Quan tâm đến vị trí này?

Bạn sẽ được chuyển đến trang ứng tuyển chính thức của nhà tuyển dụng.

Ứng tuyển tại trang chính thức ↗
Đây là doanh nghiệp của bạn? Nhận quản lý trang, yêu cầu chỉnh sửa hoặc gỡ bỏ
→