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Core System Business Analyst Lead

BIDV MetLife · Hà Nội
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Hà Nội, Hà Nội, Hà Nội

Tổng quan

  • The Core System Business Analyst Lead owns business analysis and functional leadership for the company’s core policy administration platform. The role partners with business, IT, vendors, risk, compliance, and regional/global teams to define requirements, assess impacts, support delivery, resolve production issues, and ensure core system changes are delivered with quality, control, stability, and…
  • Lead business analysis for core system projects, enhancements, regulatory changes, production fixes, and modernization initiatives.
  • Work with business stakeholders to define requirements, business rules, process flows, data needs, user stories, acceptance criteria, and operational impacts.
  • Act as functional SME for core insurance processes including product setup, new business, underwriting, policy servicing, billing, collection, claims, reporting, interfaces, and batch operations.
  • Assess solution options, risks, dependencies, cost, timeline, regulatory impact, security, data privacy, and operational control requirements.
  • Facilitate workshops, impact assessments, fit-gap reviews, requirement walkthroughs, and decision discussions across business, IT, vendor, risk, compliance, and operations teams.
  • Review functional specifications, configuration design, interface design, data mapping, test scope, release readiness, and post-go-live validation.
  • Support SIT, UAT, defect triage, business sign-off, deployment preparation, cutover readiness, and production stabilization.
  • Lead analysis for production incidents, urgent fixes, service requests, and problem management, including impact assessment, workaround, root cause support, and permanent fix validation.
  • Maintain clear, traceable, and audit-ready BA documentation in line with SDLC, change management, information security, data privacy, risk, and compliance requirements.
  • Coach internal and vendor BAs, review deliverables, improve BA standards, and maintain core system knowledge repositories.

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