← Arcelik Hitachi Home Appliances Sales Vietnam Co., Ltd.
Senior Specialist Customer Care
Arcelik Hitachi Home Appliances Sales Vietnam Co., Ltd. · Hồ Chí Minh
Ứng tuyển tại trang chính thức ↗
Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Tổng quan
- Exchange & Return Case Management:
- Review and process exchange and return requests submitted through the Service Website.
- Validate customer information, warranty status, service reports, and supporting documents.
- Ensure all exchange and return cases comply with company policies and approval criteria.
- Track and monitor case status from initiation to completion.
- SAP Transaction Management:
- Create and maintain exchange/return transactions in SAP.
- Process material returns, replacement orders, credit notes, and stock movement transactions.
- Ensure accurate and timely data entry in SAP.
- Coordinate with Logistics, Warehouse, Finance, and Sales teams to complete SAP transactions.
- Reconcile system records and resolve transaction discrepancies.
- Service Website Administration:
- Monitor daily exchange and return requests submitted by service centers and dealers.
- Verify documentation uploaded to the Service Website.
- Maintain data accuracy and completeness within the system.
- Support system issue resolution and coordinate with IT teams when necessary.
- Conduct user testing (UAT) for new website enhancements and process improvements.
- Approval & Escalation Management:
- Review exceptional cases requiring management approval.
- Prepare case summaries and recommendations for approval authorities.
- Handle escalated dealer, customer, and service center requests regarding exchange and return cases.
- Ensure timely communication of case decisions and progress updates.
- Reporting & Analysis:
- Generate reports from SAP and the Service Website regarding: Exchange volume, Return volume, Approval rates, Processing lead time, Product defect trends, Service center performance
- Analyze root causes of product exchanges and returns.
- Identify recurring quality issues and provide recommendations for corrective actions.
- Other service job assigned by Manager of Customer Care
Quyền lợi
Cổ phần / ESOP
Tóm tắt thông tin từ tin tuyển dụng chính thức. Xem bản gốc ↗
Quan tâm đến vị trí này?
Bạn sẽ được chuyển đến trang ứng tuyển chính thức của nhà tuyển dụng.
Ứng tuyển tại trang chính thức ↗
Đây là doanh nghiệp của bạn?
Nhận quản lý trang, yêu cầu chỉnh sửa hoặc gỡ bỏ
→