Air Customer Service Executive

Apex Logistics International (Vietnam) Co.,ltd · Hồ Chí Minh

Loại hình

Toàn thời gian

Hình thức

Tại văn phòng

Cấp bậc

Nhân viên

Ngành nghề

Chăm sóc khách hàng

Mức lương

Thương lượng

Địa điểm

Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

Complete daily customer service activity within respective customer servicing cluster, including standard operating procedure (SOP), shipment reports, system operation, customer requirements.
Understand shipment process flows & systems, take corrective action to fix problems and improve continuously.
Work closely with terminal handling team/ nominated agent/local service suppliers to ensure cargo operation and dispatch of airfreight in accordance with relevant parties.
Play an integral part to liaise with customers and ensure the timely feedback and solution offered to customer for complaints and enquiries.
Communicate operational and commercial needs of the branch and the branch’s clients to overseas colleagues, guaranteeing operational consistency and customer satisfaction.
Build and maintain customer relationships and improve customer retention through daily communication.
Data entry, documentation, EDI/milestones transmission and monitor AR, AP, month end files closing.
Complete KPI while adhering to all processes and legal constraints.
Other jobs per request on demands.

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