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Technical Service Desk Agent - Japanese speaker

Accenture · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
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Mức lương
Thương lượng
Địa điểm
Quận 10, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Provide first-level technical support in Japanese through phone, email, chat, and ticketing channels.
  • Troubleshoot hardware, software, application, system-access, and connectivity issues.
  • Record client interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
  • Escalate complex or unresolved incidents to the appropriate specialist teams.
  • Support users with software installation, setup, configuration, and basic application guidance.
  • Monitor assigned tickets and follow up to support timely resolution.
  • Follow established service desk procedures, knowledge articles, and security requirements.
  • Maintain professional and positive client experience throughout the support process.
  • Contribute to knowledge-based updates and continuous process improvement.
  • Your Skills and Experience
  • Fluent or business-level proficiency in Japanese, with strong written and verbal communication skills.
  • At least one year of experience in technical support, IT service desk, help desk, or a related role.
  • Working knowledge of computer systems, software applications, and common workplace technologies.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent customer service and interpersonal communication skills.
  • Strong attention to detail and ability to manage multiple tickets or priorities.
  • Ability to work effectively in a fast-paced and high-pressure support environment.
  • Ability to explain technical information clearly to non-technical users.
  • This role may require shift-based work, including weekends or public holidays, depending on client-support requirements.
  • Why You'll Love Working Here
  • Hybrid working
  • Global Training
  • Performance bonus
  • Full social insurance, unemployment insurance, health insurance
  • Personal incident and health insurance
  • Wonderful and Human focus Environment
  • Dynamic and young work force
  • Great working environment (relax corners, PS4, ping-pong table etc.)
  • Allowances (lunch, parking, mobi, transportation)
  • Travel opportunities (Inter sites mobility)
  • Team activities (CSR, Coffee hours, Friday Talking, YEP, …)

Quyền lợi

Chế độ thưởngĐào tạoGửi xe

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