Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Ngành nghề khác
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Tổng quan
- Delivery Execution & Monitoring
- Monitor daily B2B2C order fulfillment from CLPs to Shipping Service Provider of all platforms.
- Track delivery performance against SLA, lead time, Shop Health of fulfillment, and service KPIs across O2O operations.
- Ensure timely handover of orders from CLPs to shipping providers.
- Follow up the return package handed over to CLPs on time.
- Follow up on daily fulfillment execution, identifying risks that may impact delivery performance
- Logistics Shipping Provider Coordination
- Coordinate with delivery service providers (e.g. Viettel Post, J&T Express,…) to ensure on time pickups and deliveries.
- Align pickup schedules and volume forecasts with logistics partners to support smooth operations.
- Follow up with shipping providers to ensure platform SLA compliance.
- Escalate and resolve delivery delays, exceptions, or failed deliveries.
- Internal & External Coordination
- Work closely with O2O, 3A Logistics, CLPs, Sales & Trade, Platforms to:
- Ensure order readiness and inventory availability
- Confirm pickup timing
- Address operational gaps impacting fulfillment and delivery
- Provide daily operational support to CLPs to ensure orders are processed and delivered on time.
- Coordinate with internal functions to ensure store onboarding is completed on time with full operational awareness.
- Train CLPs on standard packaging and fulfillment requirements for each platform to ensure consistent execution and compliance.
- Performance Tracking, Inventory & Reporting
- Consolidate and prepare daily / weekly supply chain and delivery reports (SLA, backlog, exceptions).
- Monitor and follow up on daily inventory status (products & gifts) at store level in line with demand planning.
- Track order management and fulfillment performance, working with cross functional teams to address gaps.
- Support performance reviews with internal stakeholders and logistics partners.
- Coordinate the development and rollout of standard O2O fulfillment reports.
- Issue Resolution & Continuous Improvement
- Manage delivery related incidents end to end, including: Fast delivery rate, late delivery rate, cross-region rate
- Identify recurring fulfillment and delivery issues and propose corrective and preventive actions.
- Support the rollout of new supply chain systems and tools, acting as a key user / SME for order management.
- Support the Manager in reviewing, sharpening, and improving fulfillment SOPs to enhance operational efficiency and standardization.
Tóm tắt thông tin từ tin tuyển dụng chính thức. Xem bản gốc ↗
Quan tâm đến vị trí này?
Bạn sẽ được chuyển đến trang ứng tuyển chính thức của nhà tuyển dụng.
Ứng tuyển tại trang chính thức ↗
Đây là doanh nghiệp của bạn?
Nhận quản lý trang, yêu cầu chỉnh sửa hoặc gỡ bỏ
→