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Technical Solution Design Specialist, Core Diagnostics

Abbott · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Nghệ thuật / Thiết kế đồ họa
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh

Tổng quan

  • Work with the country commercial teams to enrich the total solutions offering for the Own It accounts acquisition play in Align/Propose/Negotiate phase
  • Responsible for top 1 account on play for each country
  • Guiding the country specialist on the layout design by providing subject matter expertise and importantly helping to improve the local capability.
  • Providing the 2nd opinion as a check and balance on the design and if it is addressing the needs of the customers and their KPIs
  • Present the solution and articulating why this is the most appropriate solution to solve the customer's issues and achieve their KPI to the customer – be the resourceful advocate
  • Provide the communication between country and global on the gaps (if any) and needs of the area
  • Ability to handle objection handling of last-minute customers request that is outside the SOW agreement - and how to value add/value expansion when appropriate.
  • Interface with the project implementation to ensure smooth installation and customer satisfaction by meeting all the deliverables as listed in the SOW.
  • Attend and present at external customer meetings and internal meetings to develop sales opportunities and aid business development
  • Provision of technical information and responses for the tender and contract team; where appropriate complete tender documentation
  • Support the marketing activities and integrate sales efforts as an SME.
  • Liaise with implementation team to ensure that our laboratory solutions are executed according to customer need and sales process
  • Provide support for post implementation workflow consulting to ensure customer expectations and value propositions are delivered and recognised
  • Works with the team on the SOW to ensure that there is alignment and understanding of what it constitutes so that we can set customer expectation
  • Achieves consistent high level of customer satisfaction

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