← Abbott
Sales Operation Executive - Ecommerce
Abbott · Hồ Chí Minh
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Loại hình
Toàn thời gian
Hình thức
Tại văn phòng
Cấp bậc
Nhân viên
Ngành nghề
Kinh doanh / Bán hàng
Mức lương
Thương lượng
Địa điểm
Hồ Chí Minh, Hồ Chí Minh, Hồ Chí Minh
Tổng quan
- Lead the day-to-day operations of five official Abbott brand stores on the D2C website, ensuring smooth execution across product management, inventory, order fulfillment, and customer experience.
- Manage and maintain product information on the website, ensuring all product data is accurate, complete, and up to date.
- Monitor and control inventory levels, product availability, and promotional gifts to ensure continuous supply and minimize out-of-stock situations.
- Conduct demand forecasting and collaborate with relevant stakeholders to plan timely stock replenishment.
- Oversee the end-to-end order fulfillment process, from order placement through successful delivery.
- Manage order cancellations and returns, coordinate with relevant stakeholders for resolution, and identify improvement opportunities to enhance operational efficiency.
- Maintain internal order tracking tools and operational reports to ensure visibility and smooth order management.
- Coordinate with cross-functional teams to execute and manage promotional campaigns on the brand website.
- Set up, monitor, and maintain promotional activities, including vouchers, gifts, discounts, and campaign mechanics.
- Manage voucher spending and trade budget allocation to ensure effective and compliant budget utilization.
- Monitor promotional performance and ensure promotions are executed accurately throughout the campaign lifecycle.
- Perform payment reconciliation activities, including Cash-on-Delivery (COD) and other payment methods.
- Monitor, investigate, and resolve payment-related discrepancies in collaboration with internal and external stakeholders.
- Manage electronic invoice synchronization and issuance processes, ensuring accuracy and timely resolution of invoice-related issues.
- Prepare and maintain payment, invoicing, and reconciliation reports as required.
- Prepare and distribute periodic reports on a daily, weekly, and monthly basis for key stakeholders.
- Identify operational gaps and provide data-driven recommendations to improve business and operational performance.
- Monitor and analyze key business performance metrics, including sales, orders, promotional effectiveness, and product performance.
- Handle customer inquiries and issues related to orders, delivery, returns, exchanges, and post - purchase concerns.
- Collaborate with internal teams and external partners to ensure timely and effective issue resolution.
- Support initiatives to enhance customer satisfaction and overall online shopping experience.
- Collaborate with internal teams, external partners, and service providers to ensure smooth day-to-day operations of the D2C store.
- Support the resolution of issues related to systems, website operations, order management, and operational processes.
Quyền lợi
Cổ phần / ESOP
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